Terms of Service

1.What the service is

ComLeadly helps Facebook Page owners automatically reply to comments and inbox messages on their own Pages using AI, running 24 hours a day, every day. The service replies only on Pages you connect and authorize through Facebook, and it forwards risky or sensitive cases to you to handle yourself instead of guessing an answer.

2.Data roles and what we store

For the data of people who comment on or message your Page, you (the Page owner) are the "Data Controller", and ComLeadly (operated by บริษัท ธนากุลชูการ์มิ้ว จำกัด) acts as the "Data Processor" on your instructions. We access and process comments, commenter names, and messages sent to your Page solely to generate AI replies (via OpenAI).

• We store: the service's reply text and status, credit/usage counters and aggregate statistics, comment IDs and timestamps (to prevent duplicate replies), the AI-derived topic label, and the Page token (encrypted).
• We keep the text that commenters/message senders write for at most 90 days; after that the system automatically deletes it every day in order of the date recorded, with the oldest records removed first (not all deleted at once).
• We do not sell or share data with third parties. We use the Facebook Graph API and an AI provider to generate replies, and an email provider (Brevo) only to send notifications (sending only the minimum necessary data).
• Comment-level records are deleted automatically within 90 days. The Page token is deleted when you disconnect your Page.

Full details are in our Privacy Policy.

3.Liability and limitations (please read)

• ComLeadly uses AI to generate replies. Replies may be "incorrect, inaccurate, or inappropriate". We do not guarantee that every reply is fully correct, and you should regularly review the service's replies on your Page.
• You are responsible for the content published on your own Page, including the prices, promotions, and product information the service uses to reply.
• We are not liable for business losses, lost sales, or indirect damages arising from the service's replies, from outages of Facebook or the AI provider, from Facebook suspending or restricting your Page, or from force majeure.
• If Facebook suspends, restricts, or removes your Page, this is not caused by us, so there is no cash refund — your remaining credits and Page slots stay in your account in full. You can disconnect the old Page and connect a new one to keep using your credits right away.
• Our maximum liability in any case does not exceed the amount you paid in your most recent purchase.
• You must not use the service for anything illegal, deceptive, spam, or in violation of Facebook's policies.

4.Credits and billing

We sell two things: (1) reply credits — prepaid packages counted by the number of "comments the service replies to" and deducted from your remaining balance — replies the service sends in your Page's chat (inbox) do not use credits · (2) Page slots — how many Facebook Pages you may connect to your account.

• Starter ฿790 / 500 comments / 1 Page
• Basic ฿1,290 / 1,300 comments / up to 5 Pages / +Auto-DM
• Pro ฿2,990 / 4,000 comments / up to 20 Pages / +Auto-DM
• Extra Page ฿299 / +1 Page — buy one at a time (this adds a Page slot only; it does not add credits). During the free trial you cannot buy extra Pages yet; you must subscribe to a paid package first.
• Average cost per comment by plan: Starter ฿1.58 · Basic ฿1.00 · Pro ฿0.75 (calculated from the plan price divided by its credits).

• Each package is tied to one Facebook account — all Pages in the package must be under the same Facebook account · credits are a "single pool" shared across all Pages in the package · Buying an extra Page raises the Page limit of your ComLeadly account, and every connected Page draws from the same credit pool · If you want to manage Pages under a different Facebook account, or want a separate credit pool, you can open an additional package, using a different email address.
• Within the same account you may disconnect one Page and connect another up to your limit · a Page can be connected to only one account · and Page slots cannot be transferred to another account.
• Page slots you have bought are yours permanently — they never expire, are never taken back, and do not decrease when you change or upgrade your package, stop paying, or through any automatic process of the service.
• If your account is permanently deleted at your request, your Page slots are removed with it, and signing up again starts from zero.
• ⚠️ A Page slot is not a right to use the service — for the service to reply you must have credits remaining. If your credits run out, the service stops replying to comments even though you still hold the Page slots. (Chat/inbox replies on your Page are not affected, since they do not use credits.)
• Free trial: 30 days or 50 comments (whichever comes first).
• If you run out of credits: you can top up from ฿2 / comment · the more you top up, the cheaper (฿2 → ฿1.50 → ฿1 per comment).
• Purchased credits accumulate as a balance in your account — no limit, no reset, never expire, and no renewal is required to use them (including remaining top-up credits) · there is no monthly billing cycle and no automatic charge · buying a package or topping up adds to your existing balance (your previous balance is kept, not replaced).
• The only exception is free-trial credits: they can be used within 30 days of starting the trial (or until 50 comments are used, whichever comes first). They expire when the trial ends · if you buy a package during the trial, your remaining trial credits are added to your balance and no longer expire.

5.Payment, compensation, and cancellation

• Payment is made in advance — credits are added to your account once we receive it · Page slots are added once we receive payment and approve the order.
• A free trial of 30 days / 50 comments is available before you decide to pay, so you can test whether the service replies the way you want first.
• Because this is a digital service that begins consuming resources immediately, once reply credits have been added to your account, or once Page slots have been added to your account, they are considered delivered, and there is no cash refund in any case — these credits can only be used for the service to reply to comments; they are not a deposit and not store credit.
• What you get instead of a refund: if you genuinely cannot use the service because of a problem on our side — for example you cannot log in, or the service does not work as agreed — and we cannot fix it within a reasonable time after you report it, we will compensate you with reply credits or Page slots in proportion to what you lost. Write to [email protected] (considered case by case).
• There is no automatic charge, so there is nothing to cancel — stop topping up whenever you like; your remaining credits and your Page slots stay with your account (but the service only replies while you still have credits).

6.Suspension or termination

• We may suspend or terminate the service if we find illegal use, violation of Facebook policies, or use that damages the system.
• You can disconnect your Page at any time → the service immediately stops accessing it and deletes the token (see Data Deletion).
• If we discontinue the service overall, we will give reasonable advance notice.

7.Data subject rights and data deletion

You and the relevant individuals have the right to access, correct, or delete data at any time. How to delete data: (1) disconnect your Page in the dashboard (immediately stops access and deletes the token), or (2) email us with the subject "Data Deletion" plus your Page name to [email protected] → we will delete it within 30 days and confirm back by email.

8.Changes to these terms

We may update these terms from time to time. If there is a material change, we will notify you and request renewed acceptance before it takes effect.

9.Contact us (Data Processor)